Conditions générales de vente

General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern sales made on the website soft warm.

1. Seller Information

Store name: ComfortClimate
Email: comfortclimate9@gmail.com
Address: 6 rue du Belvédère, Corbeil-Essonnes (91100), France

2. Products

The products offered for sale are those displayed on the website on the day of consultation.

We make every effort to present the products as accurately as possible (photos, descriptions). However, minor variations may occur.

3. Prices

Prices are displayed in euros (€), all taxes included (TTC), unless otherwise stated.

Shipping costs are not included in the product price and are displayed before order confirmation.

The seller reserves the right to modify prices at any time, but the price applied will be the one in effect at the time the order is placed.

4. Orders

The customer places orders through the website. Any confirmed order implies full acceptance of these General Terms and Conditions of Sale.

An order confirmation email is sent after payment has been completed.

5. Payment

Payment is due immediately upon placing the order.

Accepted payment methods: credit card, PayPal, Apple Pay, etc. (depending on the options available through Shopify).

Payments are secure.

6. Delivery

Delivery is made to the address provided by the customer at the time of ordering.

Delivery times are provided for information purposes only and may vary depending on the carrier.

The seller cannot be held responsible for delays caused by the carrier.

7. Right of Withdrawal

In accordance with the law, the customer has 14 days from receipt of the order to exercise their right of withdrawal.

The customer must contact customer service at:
comfortclimate9@gmail.com before returning any product.

Returned products must be:

  • in perfect condition,

  • unused,

  • in their original packaging.

Return shipping costs are borne by the customer (unless the seller made an error).

8. Refund

Once the returned product has been received and inspected, the refund will be issued within 7 to 14 days via the original payment method.

9. Non-Refundable Products (if applicable)

Certain products cannot be returned for hygiene or personalization reasons (e.g., personalized products, underwear, opened cosmetics).

(Delete this section if not applicable.)

10. Warranty and Liability

The seller cannot be held liable for indirect damages resulting from the purchase.

In the event of a defective product or order error, please contact customer service at:
comfortclimate9@gmail.com

11. Personal Data

Personal data collected is used solely for order processing and customer management.

For more information, please refer to our Privacy Policy.

12. Disputes and Governing Law

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, an amicable solution will be sought before any legal action is taken.